FAQ

I have a credit code available for my Puddle account. How can I apply this credit?

If you have credit available for your Puddle account, then an Add Credit button will be available on the top menu bar.

Click that button to open the Add Credit form. Enter your credit code, then click the Add Credit button to apply your credit.

How can I recover my password?

Currently, there is no way to recover a password. You must request a new one from the admin.

What type of security is enabled in Puddle?

Puddle at H2O provides IP-based security. When you log in, Puddle retrieves your IP address and creates a personal security group that only allows your IP address to access it. Note that this means that if your IP changes (for example, if you move your laptop to a different location resulting in an update to your IP), then you must log in to Puddle again. Though not recommended, you can turn off IP security by selecting Disable IP Security in your account options.

Is data encrypted in cloud storage?

No, data is not encrypted. Please only use public datasets during your evaluation on Puddle, or contact sales@h2o.ai for a private data POC.

Are data transfers encrypted and secured?

No, data transfers are not encrypted/secured. Please only use public datasets during your evaluation on Puddle, or contact sales@h2o.ai for a private data POC.

Where is my data stored?

All data is stored on your AWS instance. Keep in mind that if you terminate your instance, all data will be lost and cannot be retrieved. Note that though H2O owns the instance, Puddle’s IP-based security prevents us from accessing any instance or retrieving/accessing any data on an instance.

Can I delete data and models from the Driverless AI or H2O-3 systems?

Models can be deleted directly from within Driverless AI. Also, terminating/deleting a system destroys all data in a Driverless AI or H2O-3 system, including datasets and models/experiments.

Why am I seeing a “Puddle is currently experiencing high demand” message?

There may be times when you receive the following message: “Failed - Puddle is currently experiencing high demand and there is no machine capacity of this type available, please try again later, or attempt to use a different machine type.” This message is due to AWS running out of resources.